When I initially joined our company about twenty years ago, we only had one office. We were a lean and mean tight knit group. There were times when I could look across the room and see in Bob’s eyes what he wanted done. Those days are long gone. Since that time, we have expanded dramatically. We have opened new offices throughout the country and are still expanding today. This has led to many problems in some areas.
One of our major problems today is communicating with other offices. This has led to some cases where our customers were not satisfied with our service. Virginia Beach thought that New Jersey was handling it while New Jersey thought that Atlanta was taking care of the situation. You can see where this could lead to big headaches. After numerous incidents of this type, we found a way to prevent these things from happening. We have introduced a new tool called web conferencing to combat this problem.
After doing some research, we decided to take advantage of a service from nefsis.com. They have provided us with up to date technology in video conferencing. With the ability to meet with other members of the staff who may be many miles away, we have solved many issues in a matter of minutes. Since we have started using this service, we have saved a ton of money on our travel costs and are as effective as we were in the old days.
We had a few concerns with this technology at first. We have many sensitive documents that we wanted to be sure could be safely shared across the internet, but we have been very satisfied that we have a secure connection. We were also surprised at how fast the connection was. We did not want to endure long waiting times for the system to connect. We have been very happy with that aspect. Now our company is back on track and as lean and mean as ever. All thanks to technology!